The aim of customer relationship management is to keep the costs of meeting and tracking consumers as low as possible

The first step for time-and-material pricing is to calculate the

a) charge for obtaining materials. b) charges for a particular job. c) charge for holding materials. d) labor charge per hour.

Which step in the five-step marketing research process has been left out of the following list: defining the problem, conducting the research, analyzing the research, and addressing the problem in a research paper?

A) developing the research budget B) choosing the research agency C) choosing the research method D) designing the research E) comparing and contrasting primary and secondary data