Johnny's persuasive speech on the "effectiveness of vitamin pills" is most likely addresses which type of question?

The feelings of psychological closeness that people experience when they interact with each other are known as _____

a. media richness b. uncertainty reduction c. social presence d. multiphrenic

When communicating with a customer, who is upset, the service provider should not make eye contact or smile because it makes the customer feel intimidated

Indicate whether this statement is true or false.