When communicating with a customer, who is upset, the service provider should not make eye contact or smile because it makes the customer feel intimidated

The sequencing of the topics in a topical presentation is not that important

Indicate whether the statement is true or false.

According to the process of human perception, the selection process includes all of the following EXCEPT:

A) ?qualities of the phenomena. B) ?self-indication. C) ?culture. D) ?attention to change. E) ?rational judgment.