___________includes everything that members of that group have produced and developed—their values, beliefs, artifacts, and language; their ways of behaving; their art, laws, religion; and communication theories, styles, and attitudes

The opinions of ordinary people who have firsthand experience or insight on a topic are referred to as ________ testimony.

A. participant B. firsthand C. peer D. observer E. eyewitness

Which of the following would be the best active listening response to the statement: "This has been the worst day of my life!"

a) "This is the worst day of your life, huh?"
b) "You think you have had a bad day; let me tell you about mine!"
c) "You seem really upset. What made your day so bad?"
d) "Awe, sorry . . . but I have a meeting to go to."