A whole life policy that makes it possible to stop premium payments at the end of a specified time without a reduction in the death benefit is called

A claim is ________; an adjustment is ________

A) a goodwill message; a means to an end B) an emotional reaction; a calculated response C) a formal complaint; a settlement of a claim D) an informal complaint; an emotional reaction E) an assertion; a shift in point of view

Measures of market performance, such as sales and market share, are backward-looking measures of success or failure

Indicate whether the statement is true or false