BPMN basic symbols include input/output, process, flowline, and annotation symbols

Which of the following steps in the grievance process should be taken if informal conversations with the manager, employee, and a union representative fail?

A) Escalation to a national union officer B) Mediation or arbitration to discuss the grievance C) Submission of a formalized response to the grievance by the management D) Initiation of the grievance process through formal and written means E) Escalation to top senior executives to resolve the grievance

Soap is an example of a pure tangible good

Indicate whether the statement is true or false