Environmental elements that affect listening include:
A)
noise.
B)
use of gatekeepers.
C)
individual listening capacity.
D)
All of these are environmental elements.
D
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Unlike a claim, a request for adjustment
A) is a formal complaint. B) should be phrased in a more aggressive tone. C) does not require supporting documentation. D) seeks a specific settlement. E) should always open with a buffer.
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Which of the following is least helpful when improving readability?
A) Adding effective headings B) Varying sentence length C) Using shorter paragraphs D) Conducting an audience analysis E) Replacing narrative with lists
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