Unlike a claim, a request for adjustment
A) is a formal complaint.
B) should be phrased in a more aggressive tone.
C) does not require supporting documentation.
D) seeks a specific settlement.
E) should always open with a buffer.
Answer: D
Explanation: D) If you are dissatisfied with a company's product or service, you can opt to make a claim (a formal complaint) or request an adjustment (a settlement of a claim). Avoid being aggressive when you're requesting an adjustment; instead, be professional, no matter how angry or frustrated you are. An adjustment should always have supporting documentation. A buffer will not be helpful when requesting an adjustment.
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