Idioms are typically utilized in the workplace whereas jargon is used more among family and friends

A person displaying effective listening competence behaviors

A) asks questions. B) avoids empathizing with the other person. C) interrupts the speaker to provide feedback. D) concentrates on trying to listen to specific facts and details. E) maintains his or her own viewpoint as much as possible.

A report by Project ROI presents evidence that corporate philanthropy programs are stronger when ______ is integral to the plan.

a. employee engagement b. management buy-in c. customer loyalty d. return on investment