When receivers of communication process the information based on their needs, motivations, experience, background, and other personal characteristics, they are engaging in ________
A) communication apprehension
B) deliberative processing
C) selective perception
D) controlled processing
E) filtering
C
Explanation: C) The receivers in the communication process selectively see and hear based on their needs, motivations, experience, background, and other personal characteristics. This is called selective perception. Receivers also project their interests and expectations into communications as they decode them.
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