The text advises speakers who want to find specific government-printed booklets and

All of the following are examples of a visual aid EXCEPT for ___________.

a. a physical object b. a computer graphic c. a quotation from a newspaper d. a chart

For any organization, giving high priority to the needs and demands of its target customers is essential

Also, it is required to clarify the customer's queries immediately and provide them with the required information about products or services. What is this process called? a) Relationship managemen b) Referral skills c) Partnership skills d) Consulting skills