The value of an interest rate call option increases when interest rates fall

Tim Horton's stresses that its employees take pride in their company and display this pride through the wearing of clean, pressed company uniforms while on the job. Tim Horton's understands that customers evaluate service quality through the deployment of which component?

a. responsiveness b. reliability c. tangibles d. assurance

Service guarantees are always appropriate

Indicate whether the statement is true or false