If you are unsure of what audience members need from your message, which of the following might be the most effective way to find out?

A) News releases
B) Blogs
C) Talk with supervisors
D) Ask the audience for input
E) Conduct surveys

Answer: D
Explanation: D) If you're unsure what audience members need from your message, ask them if at all possible. Admitting you don't know but want to meet their needs will impress an audience more than guessing and getting it wrong.

Business

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Fill in the blank(s) with the appropriate word(s).

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The most important determinant of service quality is ________ which refers to the ability to perform the promised service dependably and accurately

A) empathy B) assurance C) responsiveness D) reliability E) tangibles

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