The _____ is the belief that people's interests are fundamentally opposed, such that a gain for one must result in a loss for the other

Any direct interface between customers and a company–whether it is online, in-person, or over the phone–is called a(n) ________

A) share of customer B) customer target C) touchpoint D) customization E) analytic

Behaviors indicating that a leader trusts, respects, and values good relationships with his or her followers are known as consideration

Indicate whether the statement is true or false