To minimize or counteract physical signs of anxiety before public speaking, you should avoid engaging in any form of physical exercise before speaking.

The ________, popularly called the average, is determined by adding up all the items in a group and dividing by the number of items.

Fill in the blank(s) with the appropriate word(s).

All of the following are nondefensive responses to criticism recommended by your text except

A. asking for more details about the criticism.
B. accepting the speaker's comments, even if you disagree.
C. guessing about the details of the criticism.
D. paraphrasing the speaker's comments.
E. asking about the consequences of your behavior.