The ________, popularly called the average, is determined by adding up all the items in a group and dividing by the number of items.

If you listen to your friend as she tells you about losing her job, you are engaging in __________ listening.

a. critical b. appreciative c. empathic d. informative

A speaker should avoid posing a question and asking for a show of hands because that antagonizes the audience.

Answer the following statement true (T) or false (F)