Many studies have demonstrated that integrated delivery systems are able to provide higher-quality care at lower cost than can stand-alone specialized provider organizations.

Every year 10% of GE's managers are assigned the bottom grade, and if they don't improve, they are asked to leave the company. This is an example of a forced ranking performance review system.

a. True b. False

The text cites sources as saying that when Albert J. Dunlap became CEO of Scott Paper in 1994, a company founded in the city of Philadelphia 116 years earlier, he moved the company's headquarters to Boca Raton, Florida because:

a. He believed that the 750,000 square foot corporate headquarters were an extravagant waste of shareholder dollars and that the tired, slow company's culture needed to be shaken up by a change in location. b. The city of Boca Raton offered Scott Paper substantial tax incentives for relocating that Philadelphia could not match. c. He did not like the weather in Philadelphia. d. The blue collar workforce in the city of Philadelphia could not meet the need Scott Paper had for workers with an engineering background which Dunlap determined were widely available in Florida.