Describe the concept of social CRM

What will be an ideal response?

Social CRM is an information system that helps a company collect customer data from social media and share it among its customer-facing processes. Social CRM data is collected through interactions on Facebook, Twitter, wikis, blogs, discussion lists, frequently asked questions, sites for user reviews, and other social media. Social CRM systems collect and distribute this data to a variety of customer processes.

Business

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A personal cash flow statement is usually the starting point for an individual's or family's budget

Indicate whether the statement is true or false.

Business

A market mechanism that uses a competitive process in which a seller solicits consecutive bids from buyers or a buyer solicits bids from sellers best defines

A) electronic shopping. B) request for proposal. C) auction. D) request for quotation.

Business