How many feet are on one side of a section:

One action that leads to electronic miscommunication is ______.

a. focusing on facts rather than feelings b. using "you" statements instead of "I" statements c. being afraid to write when you are angry d. using lowercase to stress important points

All of the following entities make loans, except:

A. Life insurance companies B. Mortgage lenders C. Mortgage loan originators D. Commercial banks