One action that leads to electronic miscommunication is ______.

a. focusing on facts rather than feelings
b. using "you" statements instead of "I" statements
c. being afraid to write when you are angry
d. using lowercase to stress important points

Answer: b. using "you" statements instead of "I" statements

Business

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Indicate whether the statement is true or false

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Not proceeding with the activity or system that creates the risk is _________

What will be an ideal response?

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