An unknown or absent value is represented in a database as a(n):

You have just been hired as the sales manager that is going to shake up a poor performing district. Within the first few weeks, you recognize that you are going to implement a change in direction. The first step you need to take is:

a. redesign the selling process. b. implement a sales support program. c. assess the customer environment(s) in which the company operates. d. Redesign the sales force's customer orientation. e. develop a better sales strategy.

Avoiders may try to buy time or defuse strong emotions before handling con?ict

Indicate whether this statement is true or false.