Utilities Expense is a temporary account

Which of the following involves making decisions about how specialized jobs should be, the rules to guide employee's behaviors, and at what level decisions are to be made?

a. departmentalization b. centralization c. organizational design d. formalization e. work specialization

Using Table 12-6, what is the average number of customers in the coffee shop?

A) 0.0833 B) 0.5 C) 0.75 D) 1.33 E) 2