An acquaintance uses the word "lady" to describe a woman he has just met. Because you consider the term to be sexist, you are unable to listen to the content or the intent of the message. This is known as 

Jenna felt bad that she hadn't shown up for the meeting, but she thought Harris had said it was next week and now Harris has taken her off the project. Which category of conflict does this demonstrate?

a. Nonconfrontational conflict b. Irresolvable conflict c. Serial conflict d. Pseudoconflict

Which of the following is NOT a means of creating increased team identification?

a) Constant reference to the presumed "we." b) Espousing shared values. c) Using labels to categorize events. d) Creating a common enemy.