Organizational climates which produce defensiveness are characterized by all-too-clear perceptions of motives, values, and emotions of those in conflict

Simone's co-worker Brad keeps asking her out on a date and she doesn't want to go out with him. He also calls her names like "sweetie" and "baby" at work instead of addressing her by her first name

Brad's actions are an example of a(n) _____ work environment. a. predatory b. submissive c. hostile d. linear

According to the textbook, criticism can be a barrier to listening unless you ________

A) accept all the speaker says rather than forming judgments about him or her. B) are conscious of when the speaker?s distracting mannerisms or appearance affect your listening. C) form arguments against the speaker?s points as you are listening. D) simply tune out speakers that are boring or controversial.