Noise in a cell phone connection, problems with audio in a teleconference, or Internet difficulties with an online videoconference are typical of ______.

A _____ outline would be best for use while presenting a speech

a. formal b. speaking c. key-word d. working

When listeners perceive that a speaker's verbal message conflicts with his or her body language, what do they usually believe?

a. the verbal message and the body language b. the body language c. the verbal message d. what they hear in the media