Presenting both sides of an issue utilizes the __________ organizational pattern

The image of the "melting pot" illustrates the idea of multiculturalism

A. True B. False

A convenience store clerk was rude to Ms. Gonzalez, so she thought that the clerk may not be feeling well or that perhaps his work shift was too long. Ms. Gonzalez is engaging in

a. perspective-taking. b. negative sanctions. c. communication rules. d. co-cultural communication. e. sociological denial.