For loans on one to four residential units not made or arranged by a real estate broker, prepayment charges can
A. be charged only for five years.
B. not be charged on payments up to 20% of the original loan in one year.
C. not exceed six months' interest.
D. be all these.
Answer: D. be all these.
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Land-use policies and goals are established through
a. the general plan. b. the subdivision report. c. the preliminary report. d. the notice of intention.
Which of the following statements regarding customer satisfaction is true?
A) Very satisfied customers usually switch back and forth with competitors' products. B) Over 90 percent of dissatisfied customers lodge complaints. C) Very satisfied customers often buy higher margin products and extra services. D) Dissatisfied customers who complain cannot usually be retained. E) Satisfied customers are very loyal and buy in relatively large amounts.