Which company most likely has a philosophy that elevates customer service to the highest level?
A. a company that would rather have customers go to the customer service department than let salespeople handle complaints
B. a company that institutes a no-hassle, no time-limit return policy
C. a company that allows items purchased online to be returned within 10 days
D. a company whose website shows the product offering, but doesn't allow customers to purchase items online
E. a company that allows customers to request a shipping label to return a product
Ans: B. a company that institutes a no-hassle, no time-limit return policy
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According to the _____ market school of thought, companies can improve the foreign exchange market's estimate of future exchange rates by investing in forecasting services.
Fill in the blank(s) with the appropriate word(s).
A unique characteristic of retailing is _____
a. the high effect of the business cycle on sales b. high foreign competition c. low average sales d. saturation of retail facilities