Marcus is giving a speech at his manager's retirement party. During his speech, Marcus recounts an amusing and realistic story about the day his manager found herself dealing with an unruly customer. Marcus's story is an example of which of the following?

When you show that you are interested in what another person has to say by being receiver ?oriented, receptive, and responsive to his/her message, you are demonstrating

a. openness. b. certainty. c. neutrality. d. supportiveness.

What is one of the questions that should be asked when considering the accuracy of an Internet resource?

What will be an ideal response?