Erin realized that the arguing during a discussion was getting out of control, so she commented, "Before we all drive off a cliff, let's slow this car down and find some common ground." Her comment eased the tension in the room. Erin is demonstrating a(n) _________ role.

A cartoon showing black smoke from a smokestack and the caption "We're okay as long as the wind keeps blowing" illustrates which factor of issue intensity?

A) consensus of wrong B) greatness of harm C) probability of harm D) proximity to victims

The costs of nonconformance are made up of

A) prevention costs and appraisal costs. B) internal failure costs and external failure costs. C) vendor performance and customer satisfaction. D) product design and production performance.