Informative speeches about processes are usually arranged in ________ order.

Which phase of a discussion occurs when consensus is reached by the group?

A) con?ict B) orientation C) emergence D) reinforcement

Melissa is up against Rubi for a position in a sales company. Both are equally qualified, but when asked to sell a pen to their potential employer, Rubi excels while Melissa fumbles through her sales pitch. Which of the following is the most likely reason Melissa will not get the job?

A) Melissa's education didn't involve instruction in selling pens. B) Rubi is a close friend of a manager in another department. C) Melissa lacks public speaking competence because she never studied it. D) Fake sales pitches are a terrible way to judge a candidate's sales ability.