Establishing the demographics of the disputants and their schedules is part of the ______ role for intake coordinator.

When a movie director puts a white hat on a cowboy to depict a "good guy," that shorthand communication is known as

A) product placement. B) evocation. C) historical transmission. D) stereotyping.

When a business does not plan for productive client communication and customer service, that organization can expect:

A. As many problems to arise as in any other organization B. Low expectations and many complaints C. An average number of complaints about service D. Good service from employees because people already know the importance of customer service.