How is role playing used as a training and development method? What particular skills can be taught through role playing?

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Answer: Role playing is a T&D method in which participants are required to respond to specific problems they may encounter in their jobs by acting out real-world situations. Role playing is often used to teach such skills as disciplinary action, interviewing, grievance handling, conducting performance-appraisal reviews, team problem solving, effective communication, and leadership-style analysis. It has also been used successfully to teach workers how to deal with individuals who are angry, irate, or out of control.

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List and briefly describe the four types of quality-related costs

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When you speak unexpectedly or off-the-cuff, your delivery style is

A) manuscript B) extemporaneous C) memorized D) impromptu

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