________ online marketing sites are online exchanges in which consumers search out sellers, learn about their offers, and initiate purchases.

The factor comparison model of job evaluation is less often used by companies than other methods because

a. it is quite complex. b. it is challenging to explain to managers and to employees. c. it needs constant updating as market rates change. d. All of the statements are correct.

A service firm communicating exactly what the customer can expect and what will happen if the company does not deliver on its promises will eliminate the gap between ________

A) established quality standards and service delivery B) established delivery standards and management perceptions C) service quality standards and consumer expectations D) consumer expectations and management perceptions E) needed service and expected service