Which of the following is part of the role of a leader?

The key reason many CRM programs failed was:

A) failure to differentiate customer profiles B) firms did not understand customers C) a focus on technology rather than people D) a focus on sales rather than enhancing relationships with customers

In the final paragraph of your application letter you should

A) show the reader that you're a contender and demand an interview. B) close with a quote from your favorite philosopher or poet. C) request an interview and provide contact information. D) include information about extracurricular activities to show how well-rounded you are. E) thank the reader in advance for interviewing you.