The key reason many CRM programs failed was:
A) failure to differentiate customer profiles
B) firms did not understand customers
C) a focus on technology rather than people
D) a focus on sales rather than enhancing relationships with customers
D
Business
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Members within a social class tend to behave more alike compared to members from two different social classes
Indicate whether the statement is true or false
Business
A strike called by a union for economic reasons to achieve its bargaining objectives is known as a(n) ________ strike
a. unfair labor practice b. reciprocal c. primary d. severability
Business