Which of the following is not an obstacle to communication

When speaking to a large audience you should

A) change your visual focus from time to time. B) avoid making controversial statements. C) rely heavily on an elaborate PowerPoint slide show. D) ignore feedback from listeners.

What term was coined in light of fiascoes such as the Bay of Pigs Invasion to describe a process where members bow to peer pressure and fail to voice their useful but sometimes contradictory opinions?

a. grouphate b. laissez-faire c. consensus decision-making d. groupthink