What is the first step in the collective bargaining process?

A) ratifying an agreement
B) preparing for negotiations
C) negotiating an agreement
D) choosing a bargaining unit

Answer: B

Business

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A manufacturer offers its intermediaries an extra benefit for performing a promotional activity. This is an example of the use of ________ power

A) reward B) coercive C) functional D) expert E) referent

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________ is an effective alternative to traditional distribution channels for firms that sell digitized products

A) Dual licensing B) Electronic distribution C) Visual merchandising D) Digital switchover

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