Describe the professional obligation school of social responsibility
What will be an ideal response?
Advocates of a professional obligation school of social responsibility state that business managers and members of boards of directors should be certified as "professionals" before they are allowed to assume managerial responsibility. Proponents of this theory argue that business directors and managers, like doctors and lawyers, have a responsibility to the public beyond merely making profits, and that the public must thus be able to be sure that these people are qualified to hold their positions. They should be licensed by meeting university requirements and passing a state or national test. They should also be subject to a disciplinary code that could involve revocation or suspension of their license to "practice the management of a business" if they are found by state or national boards to have failed to meet their codified responsibilities. Such responsibilities would include accountability for the unintended effects of their profit-making activities.
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Colorado real estate license law was enacted to protect brokers.
a. true b. false
Often, a service problem arises from a customer's lack of understanding or ineptitude. Which of the following can help to minimize customer failures?
A) giving customers exclusive primary service packages B) redesigning processes to simplify service encounters C) using differential pricing and shared services D) minimizing service intangibility E) working with more customers at the same time