Often, a service problem arises from a customer's lack of understanding or ineptitude. Which of the following can help to minimize customer failures?
A) giving customers exclusive primary service packages
B) redesigning processes to simplify service encounters
C) using differential pricing and shared services
D) minimizing service intangibility
E) working with more customers at the same time
B
Business
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Bias by humans toward members of their own class and prejudice against members of other kind is known as:
a) speciesism. b) objectivism. c) utilitarianism. d) supremacism.
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Location is the single most valuable economic indicator of potential for industrial products
Indicate whether the statement is true or false
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