Which set of technologies that support knowledge management is characterized by mashups, blogs, social networks, and wikis?

_____ labeling is designed to help consumers make proper product selections and lower their cognitive dissonance after the purchase

a. Informational b. Persuasive c. Perspective d. Instructional

Karen likes using the SERVQUAL scale to measure her clients' perception of the quality of her hair styling salon because it includes assessing ________, which involves the physical facilities and equipment and professional appearance of the stylists

These aspects are very important for the comfort of her clients. A) tangibles B) reliability C) responsiveness D) assurance E) empathy