Karen likes using the SERVQUAL scale to measure her clients' perception of the quality of her hair styling salon because it includes assessing ________, which involves the physical facilities and equipment and professional appearance of the stylists
These aspects are very important for the comfort of her clients.
A) tangibles
B) reliability
C) responsiveness
D) assurance
E) empathy
A
Business
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The subject matter of a license agreement is a lease or sale of a good
Indicate whether the statement is true or false
Business
The ________ strategy results in a peak during the discount week, often followed by a steep drop in demand during the following weeks
A) Everyday low pricing B) High-low pricing C) Fixed price D) Menu pricing
Business