When you deliver negative messages, you
A) should always begin with a buffer.
B) should not include reasons for the decision or information.
C) should use language that conveys respect.
D) can expect your audience to be offended.
E) should always avoid specific statements of bad news.
C
Explanation: C) By using respectful language, you preserve the recipient's sense of pride and avoid any feelings of resentment or humiliation.
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