Research by Tidwell and Walther found that people in computer-mediated "conversations"
asked less direct questions than people in face-to-face interactions, which resulted in people
revealing less information about themselves.
Indicate whether the statement is true or false
FALSE
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The single most significant contributions of the Internet are the redistribution of the control of information and the democratizating of individual voices in the persuasion process
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Why is making frequent summaries of the facts and issues so important in Conflict Management?
a. The listener can then focus on the issues important to him or her and not get distracted. b. The listener can use the summaries to keep the speaker on track of what is being said. c. They are evidence that the speaker has been heard. d. They are definite records the speaker cannot change.