Why is making frequent summaries of the facts and issues so important in Conflict Management?
a. The listener can then focus on the issues important to him or her and not get distracted.
b. The listener can use the summaries to keep the speaker on track of what is being said.
c. They are evidence that the speaker has been heard.
d. They are definite records the speaker cannot change.
c. They are evidence that the speaker has been heard.
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Critical listeners and thinkers engage in peripheral
processing most of the time. Indicate whether the statement is true or false
If your team is off track and not paying attention to a member who is speaking, a good way to help is by:
A) Paraphrasing what the speaker said and then giving him or her the next turn to speak B) Asking to adjourn the meeting until members can pay better attention C) Telling people they're being rude and inconsiderate and to shut up D) Any of these choices E) None of these choices