_________ is choosing to accept a risk level greater than normal for business reasons

_____ refers to an invisible barrier of sex discrimination thwarting the advance of women to top corporate positions.

A. Glass closet B. Glass elevator C. Glass ceiling D. Bamboo ceiling

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A. Event management, incident management, problem management, request fulfillment, and access management B. Event management, incident management, change management, and access management C. Incident management, problem management, service desk, request fulfillment, and event management D. Incident management, service desk, request fulfillment, access management, and event management