Projecting a friendly approachable image can be aided by using nonverbals, including:

Anne made sure she dressed professionally, shook hands firmly, and spoke confidently at the meeting. She was demonstrating how nonverbal messages can be used to manage impressions in order to _______

a. be liked b. be followed c. secure help d. hide faults

Which of the following is NOT a function of a small group?

A. competing B. discouraging social networking C. creating art and ideas D. providing services and support