When seeking to understand diversity, it is important to distinguish between diversity and the sources of diversity because they are not the same thing

True experimental designs include the pretest-posttest control group design and the posttest-only control group design

Indicate whether the statement is true or false

Service ________ means that the quality of services depends on who provides them as well as when, where, and how they are provided

A) intangibility B) inseparability C) variability D) perishability E) heterogeneity