How are visual elements of ads stored in the brain?

Defining a product means

A. to define the new good's or service's function. B. to decide to produce a component or service or purchase from an outside source. C. to list the hiearchy of components, their description, and the quantity of each required to make one unit of a produ D. to identify components by a coding scheme that specifies size, shape, and the type of processing.

When a company's processes, procedures, or policies used to "deliver" its products or services cause inconvenience to customers, we are likely to see what kind of turnoff? Give three examples of such turnoffs

What will be an ideal response?