An abrupt or ill-planned closing may reduce an interviewer's credibility and make an interviewee feel "used" or "taken advantage of."

The systematic and objective categorizing of content is known as:

A) intercept surveys. B) focus groups. C) content analysis. D) marketing research. E) none of the above.

In the listening process, remembering and understanding are essentially the same process

Indicate whether the statement is true or false